Terms and Conditions

Last Updated: November 28, 2025

Welcome to Shiv Parvati Matrimony. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using shivparvatimatrimony.com, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Acceptance of Terms

By registering, accessing, or using Shiv Parvati Matrimony services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

  • You are at least 18 years of age
  • You are legally eligible to marry under applicable law
  • You have the authority to enter into these Terms
  • You will comply with all applicable laws and regulations

2. Eligibility and Registration

Eligibility Criteria

To use our services, you must:

  • Be at least 18 years old (21 for males as per Indian law for marriage)
  • Be legally single, divorced, widowed, or annulled
  • Have the legal capacity to enter into a marriage contract
  • Provide accurate and truthful information
  • Not be previously banned from our platform

Account Registration

  • You must register with accurate personal information
  • One person can have only one active account
  • You are responsible for maintaining account confidentiality
  • You must immediately notify us of any unauthorized access
  • You are responsible for all activities under your account

3. User Conduct and Responsibilities

You Agree To:

  • Provide accurate, current, and complete information
  • Update your profile information promptly when changes occur
  • Use the service for lawful matrimonial purposes only
  • Respect other members and communicate professionally
  • Not misrepresent your identity, age, marital status, or intentions
  • Not share your login credentials with others
  • Report any suspicious or inappropriate behavior

Prohibited Activities

You must NOT:

  • Create fake, fraudulent, or misleading profiles
  • Impersonate any person or entity
  • Harass, abuse, or harm other users
  • Use the platform for commercial solicitation
  • Post or transmit obscene, offensive, or inappropriate content
  • Scrape, data mine, or extract user information
  • Attempt to hack, breach security, or disrupt the service
  • Use automated systems or bots
  • Spam or send unsolicited messages
  • Violate any applicable laws or regulations

4. Profile Verification

  • We may verify profiles through document verification and phone verification
  • Verification does not guarantee the accuracy of all profile information
  • You are responsible for conducting your own due diligence
  • We reserve the right to reject or remove unverified profiles
  • False information may result in immediate account termination

5. Payment and Subscriptions

Membership Plans

  • Basic registration is free with limited features
  • Premium memberships unlock additional features
  • All prices are listed in Indian Rupees (INR)
  • Prices are subject to change with prior notice
  • Payments are processed through secure third-party gateways

Refund Policy

  • Refunds may be provided within 7 days of purchase under specific conditions
  • No refunds after 7 days or after using premium features
  • Technical issues will be addressed promptly
  • Refund requests must be submitted via email to support@shivparvatimatrimony.com
  • Refunds will be processed within 10-15 business days

Auto-Renewal

Some subscription plans may auto-renew. You can disable auto-renewal from your account settings at any time before the renewal date. We will send you a reminder before auto-renewal.

6. Content and Intellectual Property

Your Content

  • You retain ownership of the content you upload
  • By uploading content, you grant us a license to use, display, and share it on our platform
  • You are responsible for ensuring you have rights to all uploaded content
  • We may remove content that violates our policies

Our Content

All content on Shiv Parvati Matrimony, including text, graphics, logos, icons, images, and software, is our property or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or distribute our content without permission.

7. Account Termination

By You

You may delete your account at any time from account settings. Upon deletion, your profile will be removed from our platform within 90 days.

By Us

We reserve the right to suspend or terminate your account if:

  • You violate these Terms and Conditions
  • You provide false or misleading information
  • You engage in fraudulent or illegal activities
  • You abuse or harass other users
  • We receive multiple complaints about your behavior
  • Your account remains inactive for an extended period

8. Disclaimers and Limitations

  • We are a platform connecting individuals; we do not guarantee matches or marriages
  • We do not conduct background checks or verify all information provided by users
  • We are not responsible for the conduct of users off the platform
  • Users must exercise their own judgment and conduct due diligence
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for any damages arising from your use of the service
  • Our total liability is limited to the amount you paid for services in the past 12 months

9. User Safety and Security

For your safety, we recommend:

  • Meet in public places for first meetings
  • Inform family/friends about your meetings
  • Never share financial information or send money
  • Verify claims independently before trusting
  • Report suspicious behavior immediately
  • Do not share intimate photos or personal documents
  • Take your time getting to know matches

10. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of India
  • Any disputes will be subject to the exclusive jurisdiction of courts in [Your City]
  • We encourage resolving disputes amicably through our support team
  • For formal disputes, arbitration may be required before litigation

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or platform notification. Your continued use of the service after changes constitutes acceptance of the modified Terms.

12. Indemnification

You agree to indemnify and hold harmless Shiv Parvati Matrimony, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service, violation of these Terms, or infringement of any rights of another person.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

Shiv Parvati Matrimony

Email: support@shivparvatimatrimony.com

Legal: legal@shivparvatimatrimony.com

Website: www.shivparvatimatrimony.com

By using Shiv Parvati Matrimony, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.